Last updated: May 5, 2025

Zookie (“we,” “us,” or “our”) is committed to protecting your and your child’s privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information through our interactive AI-powered audio edutainment companion (“Zookie”), available via our website, mobile apps, and devices (collectively, the “Services”).

Zookie is designed for children and their families. We prioritize child safety, data security, and parental control in all aspects of our product.

1. Who We Are

Zookie is headquartered in Bengaluru, Karnataka, India, with a mission to make learning and play fun, safe, and intelligent through conversational AI for children.

2. Information We Collect

We limit the data we collect to what is necessary for your child to have a safe and fun experience.

A. Information You Provide:

• Parent/Guardian Contact Information: Name, email, phone number (for account creation, verification, and communication).
• Child’s Nickname or First Name (optional): For personalization. We do not require surnames, addresses, or contact details of children.

B. Automatically Collected Information:

• Device Data: IP address, browser type, device type, OS, usage data.
• Interaction Logs: Conversations, audio interactions, feature usage statistics (for improving experience and ensuring safety).
• Audio Recordings: Only when features are activated by the user (e.g., voice interaction). These may be processed for real-time interaction but are not stored unless explicitly permitted.

3. How We Use Information

We use your information only to:

• Operate and improve Zookie’s services
• Customize play and learning experiences
• Ensure safety and appropriate content delivery
• Provide customer support and communicate with parents/guardians
• Comply with legal obligations

We do not use children's data for advertising or share it with third parties for marketing.

4. Parental Consent and Controls

Zookie complies with the Children’s Online Privacy Protection Act (COPPA) and similar laws worldwide. Parental consent is required for any collection of personal data from children under the age of 13.

Parents or guardians can:

• Review and delete their child’s data
• Manage or revoke consent
• Request data deletion at any time by contacting us at [hello@zookie.in]

5. Sharing and Disclosure

We do not sell or rent personal data. We may share limited data with:

• Service providers under strict confidentiality (e.g., hosting, analytics, speech processing)
• Legal authorities if required to comply with law or protect our users

6. Data Storage and Security

We use industry-standard security practices to protect your data, including:

• End-to-end encrypted voice sessions
• Secure cloud storage with access control
• Regular audits and vulnerability checks

7. Data Retention

We retain data only as long as needed to provide the service or as required by law. Audio logs and transcripts (if enabled) are retained temporarily and deleted periodically unless parents choose to save them.

8. Your Rights

Depending on your location, you may have the right to:

• Access your or your child’s personal data
• Request corrections or deletions
• Withdraw consent at any time
  

To exercise your rights, email us at hello@zookie.in.

9. Changes to This Policy

We may update this Privacy Policy to reflect product or legal changes. We will notify you of material changes via email or app notifications. Please review it periodically.

10. Contact Us

If you have any questions or concerns, contact us at:

Zookie Team
Email: hello@zookie.in
Website: https://zookie.in